Cloud Call Center Software and Its Major Setup Types 

Demands and requirements of call centers change dynamically and to meet these changes, the call center software providers work on building highly flexible call center solutions. These solutions not only offer the best features to benefit the call centers, but they also cover various aspects of its structure, setup, deployment, maintenance, etc. Even different types of contact center solutions are available in the market to benefit call centers. Cloud call center solutions are one of the most popular types of this software for call centers. 

What is a cloud based call center solution? 


This category of call center software is defined based on its deployment or setup type. Usually, call center solutions can be integrated on on-premise servers, which is the traditional option. In this traditional method, the deployment engineers set up physical servers on the premises of a call center. They first configure servers and then the software gets set up and deployed on these physical servers. 

Now, the trend related to cloud solutions is at its peak due to the advantages offered by cloud contact center solutions. For this, the software for call centers gets set up and deployed on a cloud hosting space, which can be Google Cloud, AWS, Azure, or any other cloud computing platform. Here, the servers are already set up and ready for deployment of the software by the technicians of the cloud space provider. The deployment engineer of the call center software providers simply needs to set up the call center software. As the software gets deployed and set up on the cloud and used from the cloud space, it is known as a cloud based call center solution. 


Major cloud call center software setup types:

 

Cloud call center solutions can be set up depending on the need of the business and deployment models supported by the cloud space. There are two majorly used and popular setup types, which we have briefly explained below: 


1. Single server setup 

In this case, the software is set up on a single server in the cloud space. It means the cloud contact center solutions and all its elements such as software, database, etc. get set up and deployed on a single server. Here the server can be a dedicated or shared server depending on your business need and budget. This works well for small setups and to match low budget needs. 


2. Multiple server setup 

As the name suggests, in a multiple server setup model, the software gets deployed on more than one server. This is also known as a cluster setup as different components of the software are segmented and installed on different servers. The deployment engineer then creates a cluster setup, so all the components work as a complete solution. This works best when load balancing is a must. 


Concluding notes 


Cloud solutions offer various advantages like lower expenses, remote access, higher flexibility, and scalability. Thus, the use of this type of software has increased dramatically. 


iCallify offers the best cloud contact center solutions to global customers. If you are interested in knowing more about this software or want to sign up for a lifetime free edition of this software, then Contact us 

  

 

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